PennyMac Reviews

PennyMac Reviews

  • Friday, April 18, 2014 - 15:30

    I cannot think of anything that could possible help the process! My modification and refinance went extremely well and Adam Adoree was a delight to work with!

    I was truly impressed with the entire process! Thank you so much PennyMac, for helping me!                        


    - Kenneth D. Mode Jr.           

    P.S. Very professional!

  • Friday, April 18, 2014 - 15:25

    Jeremy Watts and his team members were absolutely phenomenal in making this truly the smoothest and easiest loan process that I have *ever* been a part of. 

    Jeremy was nothing short of professional, courteous and available at all times. I was truly impressed at how streamlined the processes that Jeremy put in place were. 

    Everything from the quote to the signing of documents was an absolute cake walk. Couple that with the fact that Jeremy made sure that the public notary was available late in the evening (catering to my hectic work schedule) and the fact that Jeremy made himself available late in the night (when I had a question about one of the notary provided refinance documents), the experience of conducting business with PennyMac was truly enjoyable (and that's something that has never happened with another loan company!).   

    Thanks again for the outstanding service from Jeremy Watts and the PennyMac Team!

    - Robert L.

  • Friday, April 18, 2014 - 15:20

    Our situation was a little different from a typical "home ownership" in that if involved multiple individuals. The Account Executive was not only very knowledgeable, understanding, stayed in almost daily contact throughout the process, but was also very accommodating to our situation.

    For instance, two separate "signing of the documents" were scheduled in different cities to accommodate our living situations. 

    It was a pleasure working with the PennyMac employees.

    - Debra Jenkinson

  • Friday, April 18, 2014 - 15:15

    The account executive was absolutely professional and worked with me concerning any issues that I previously encountered my previous mortgage company and attempted to explain, in detail, what I should expect of a loan servicing company. 

    The account manager was also outstanding in resolving the issues I had to deal with from my previous mortgage company. 

    I believe both the account executive and account manager to be truthful and professional in providing me with the best loan service I have every received.   


    - Loretta J. Farmer

  • Friday, April 18, 2014 - 15:10

    Every one was excellent in providing me with the information that I needed for my application.

    When my paperwork was submitted, I would receive notification the next day with any outstanding questions, whether mine or PennyMac, were enclosed.

    Everything went off as I had expected from start to finish.

    - Randolph Kulp

  • Friday, April 18, 2014 - 15:05

    Great service! I absolutely love PennyMac. 

    I was sad when BOFA sold my loan, but it turned out to be the best thing for me and my family. 

    PennyMac is helping us save hundreds of dollars year!

    - Ziv Schlickoren Russell

  • Wednesday, April 16, 2014 - 16:05

    I don't have any feedback to help better serve your customers but I would like to tell you how amazing Lorraine, my loan consultant, was in walking with me through this whole process. 

    Not always do you find someone with the people skills she possesses along with a great level of professionalism.

    Lorraine made me feel comfortable which made this experience one I would reccommend to anyone.  I almost feel like I know her...that's the customer service everyone seeks but is hard to teach. 

    I work for a retailer of over 110,000 employees and  I know when someone truly cares about what they do everyday.

    I also want to Thank PennyMac for giving me this opportunity to refinance and who made it a very easy, seemless process.


    - Joy Garner

  • Wednesday, April 16, 2014 - 16:00

    I was thoroughly impressed with with PennyMac account executive. He had great communication. The whole process exceeded my expectations! 

    I have already been recommending him and PennyMac to everyone I know! 

    I was very, very happy with the service I received!

    - James Ward

  • Wednesday, April 16, 2014 - 15:30

    We can't say enough good things about Adam Adoree. He was just incredible to work with during this process.  We had heard, read and actually experienced such horror stories regarding refinance loans. We were very stressed going into this in the beginning, but Adam gave us hope from the very start. 

    We are so lucky to have had him working so hard to get our refinance loan approved.  He always returned our calls and emails within minutes, and provided answers and information every step of the way.

    I hope you share these comments with Adam, because we want him to know how very much we appreciate how much time and effort he put into our refinance loan.

    - Ronald Clark 

  • Wednesday, April 16, 2014 - 15:13

    I have closed on several houses over the years. I will say that the process with Penny Mac was the easiest I have ever had.

    Both Brian Springer and Jose Rodriguez were extremely helpful and professional. They made the entire process quick and painless.

    I would highly recommend Penny Mac to anyone needing a home loan or refinance.

    - Christopher Talmadge


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