PennyMac Reviews

PennyMac goes above and beyond

I feel PennyMac goes above and beyond. They have great customer service and treat each individual like they mean something to the company.

— Brent S.
Long Meadow, NJ
October 10, 2015

Always left me with peace of mind

All went as described and within the time frame told to me. All else moved along smoothly with absolutely no obstacles to overcome. If anything, I may have been, at times, a bit too inquisitive as it seems home refinance paperwork has become so much more involved than when we had purchased our last home in 1992. However, Becky and Maria were very patient with me and always left me with peace of mind, knowing my account was in good hands. I would recommend PennyMac to anyone who knows me.

— Pierrey N.
Yuba City, CA
October 6, 2015

Things went so smoothly

Carolina was fantastic!!! She was patient with me and my employer while waiting for employment records and creating workarounds when the records were unavailable. I believe she is the reason things went so smoothly. Cal was very informative, told me just what to expect and kept me from having any hidden expenses.

— Melissa R.
Ft. Worth, TX
October 6, 2015

Simple and professional

The entire process, from discussing our needs and asking questions to the processing of signatures and documents was handled in a simple and professional manner. I want to thank Ric and Kenia for a wonderful experience!

— Robert H.
Youngtown, AZ
October 3, 2015

Never made me feel like I was asking a silly question

Laura Ker and Orlando Cassara were incredible. I cannot say enough great things about how easy they made the whole process. They were always very professional and welcoming and never made me feel like I was asking a silly question. They answered my emails very quickly and when needed would call me to help better explain the process or help with any issues I was having. They are an asset to your company and far exceeded my expectations for customer service.

— Nichole V.
Kingfisher, OK
October 2, 2015